How to Initiate a Return, Exchange or Refund
To request a return, exchange or refund, customers must contact us directly:
- Phone: +353 22 47477
- Email: info@avonmore-electrical.com
Please provide your order number, details of the item(s), and the reason for your request. Our team will assess your query and communicate the next steps, including the most convenient refund or exchange method.
Return Eligibility
To be eligible for a return or exchange, the following conditions must generally be met:
- The item must be unused, in its original condition, and in original packaging
- You must have proof of purchase (order confirmation or receipt)
- The request must be made within the agreed timeframe
Certain items may not be eligible for return if they have been specially ordered, customised, or are subject to hygiene/safety restrictions. This will be communicated at the time of purchase where applicable.
Return Timeframe
Customers must contact us within 14 days of receiving their order to initiate a return or exchange.
Refund Method
Once a return is approved and the item has been received and inspected by our team, we will communicate the refund method to the customer. The refund method will be determined on a case-by-case basis, considering the customer’s preference and the circumstances of the return. Options may include:
- Refund to the original payment method (credit/debit card)
- Store credit or voucher
- Exchange for an alternative product
- Faulty or Damaged Items
If you receive an item that is faulty, damaged, or not as described, please contact us immediately at info@avonmore-electrical.com or +353 22 47477 with details, our team will assess your case and confirm the appropriate next steps.
Non-Returnable Items
The following items may not be eligible for return or refund unless faulty:
- Items that have been used, installed or damaged after delivery
- Special order or custom-made items
- Items returned without prior authorisation from our team
- Warranty Claim
All products sold by Avonmore Electrical are covered under the respective manufacturer’s warranty. In the event of a warranty claim, our team will evaluate the product and assess the nature of the issue before determining the appropriate course of action. The outcome of any claim will be communicated to the customer following our review.
