I just wanted to drop you a quick line in relation to your staff.
I cannot thank them, and yourselves, enough for the effort that was put in last Friday night, and Saturday morning, to try and resolve the issues around our Transformer. On Friday afternoon I called your guys over to check on the motors and give an opinion on the resistance issues we were getting. They had no problem in assisting us. As the problem developed, and the answer wasn’t clear, it became obvious that a lot more work was needed. Only for the expertise and methodical work of your employees on the transformer were we able to track down the problem so quickly. The Avonmore guys put in the hours, cancelled their trip home (which I can understand has an impact on home life) and stayed with us through what had become a major problem for production.
I would really appreciate it if you could pass on my thanks to the workers in question for their assistance. You should be proud that your employees can act on their own initiative so capably, and that they have a great pride in their work. Their knowledge and ability is also beyond question.